Question: I tried to log in but my password isn't working. What can I do?

Answer: On the login page tap the resend password button and you can reset your password using the email that you signed up with. The change password email is sometimes marked as spam so make sure to check your spam folder. If you are still have any issues please don't hesitate to reach out to us on our Contact Us page.

Question: Can you get more colors or more packs of labels than just the available colors and 48 labels?

Answer: Right now we just have the 12 colors available but we may release more in the future. If you use up all the labels in your pack just buy more and they will continue to work the same way as the first pack since all of our QR codes are unique.

​Question: If I buy two packs will they all have different QR codes? Or are the packs all the same?

Answer: Yes they will have different QR codes. Every single one of our codes is unique and will never be re-used.

Question: How much will I have to pay after the first year?

Answer: Nothing! The SmartLabels app is free to use for as many labels as you want to scan. Want to really get your organize on? Get great add on features like exportable PDFs & Spreadsheets of your stuff, item quantity counts, expiration dates for items and more for only $14.95 per year. See our subscription details here.​

Question: Can multiple users add products and use the search feature in the app?

Answer: Currently, the app allows multiple users to share an account and search. Later versions of the app will give the account owner the ability to add additional users to their account. For the time being, we recommend that customers do not have two people editing the same label at the same time.

Question: Can anyone scan these to see what's in the box? What is the security like?​

Answer: The QR codes are only connected to the account that scanned them through the app. In order to see what is in a box you have to be using the app and logged into the account that created the box inventory if you want to scan and see what is inside. Once a QR code is scanned by a user no other users can use that QR code.

Question: Can I reuse a QR code once the container is empty?​

Answer: Yes, after adding items to a label you can delete them at any time or add new items through the app. The adhesive is permanent, so once you stick the label on a container it can't be moved to another container.

Question: Are the stickers waterproof?

​Answer: Smart Labels stickers are an uncoated paper-based material and not recommended for wet applications. The ink used for the QR codes should not be affected by brief exposure to water.

Question: How is the data backed up so I don't lose the information?

Answer: All of your data will be stored securely in the cloud. Our servers adhere to the highest standards for security and privacy so your data is safe.

Question: Can it be downloaded in a PDF or spreadsheet as a backup?

Answer: If you are on the Essentials plan or the Professional plan you can export a PDF of your labels and items to your email on file. With the Professional plan you can export a CSV/Spreadsheet file as well.

Question: What should I do if my labels do not peel off the sheet properly or look like they were printed on a smaller size sheet?

Answer: This can occasionally happen due to a rare manufacturing error where standard labels are accidentally printed on mini-label pages. If you receive a defective pack where the stickers do not peel off properly, please contact customer support

Question: What should I do if the app displays an "email not found" message when I attempt to log in, even though I have used it before?

Answer: First, ensure there are no accidental typos in the email address field, such as typing .con instead of .com. If you are still experiencing issues, it is possible the account was originally registered under a different email address. If you cannot locate the correct login information, please contact customer support and provide the color and unique 4–5 character codes from at least two labels you have previously scanned, along with a general description of what is stored inside those containers. Our team can use this information and help recover your account.

Question: What should I do if a label is peeling off or won't stick properly to my storage bins or containers?

Answer: While our stickers use a permanent adhesive, certain container textures or dust can occasionally prevent a perfect stick. Very rarely labels do not stick because of storage conditions at facilities outside of our control causing adhesive to dry out or causing excess static electricity. If you encounter this please reach out to support. If a label begins falling off, you can secure it with clear tape; the QR codes are designed to scan perfectly through clear tape without any functional issues. Alternatively, if you are a Professional plan subscriber, you can easily transfer your data to a brand-new label without manually re-entering your inventory. Simply scan the peeling label, place a new label onto the container, tap the Move label and items to another SmartLabel button at the bottom of the screen, and scan the new label to instantly migrate your entire item history.

Question: Can I transfer my SmartLabels account or change the registered email address to a completely different inbox?

Answer: Yes, you can change your account's registered email address. To complete this transfer safely, please have the current account owner send an email request directly to our customer support team authorizing the change to your new email address. Our team may require that you answer a security question designed to protect your data. Once updated, all future account notifications and password reset emails will be routed to the new email address.

Question: Can I manage multiple completely separate accounts (such as a private personal account and a separate account for work or an organization) on the same device, and how does that affect my Professional subscription?

Answer: Yes, you can log out of one account and sign into another on the same device at any time, and your data will remain safely backed up in the cloud. However, app store subscription terms mean you can only link one active Professional plan per Apple App Store or Google Play Store account. If you use multiple SmartLabels accounts on the same device, you can transfer your active Pro subscription between them by navigating to the upgrade page inside the Account section, scrolling to the bottom, and tapping Restore Purchases. This immediately shifts the Pro plan capabilities to whichever account is currently logged in. If you require both accounts to have full Professional access simultaneously, you will need to utilize distinct App Store or Play Store profiles for each account.

Question: Does the app maintain a historical audit trail or tracking log when inventory items or labels are moved around?

Answer: Currently, SmartLabels does not feature an automated audit trail, timestamp log, or tracking history for item movements. While you can manually update the location description field of a label as a container moves through different facility stages (e.g., from a raw materials warehouse to a staging area), the app does not automatically maintain or log a historical paper trail of those adjustments. From version 14.1.0 forward, if you are on the Professional plan, you can use the custom fields to track whatever you like but it will not track automatically.

Question: Can I still scan my labels and view what is inside a container if I am in a location with no cell service or internet connection?

Answer: Yes, but with a few conditions. The app relies on a cloud backend to keep your inventory safely backed up in case your phone is ever lost or upgraded. However, if you catalog your items while connected to the internet, and make sure you open the app while you still have a connection before entering a no-service zone, you may still be able to scan your labels and search your inventory to view what is inside. Note that you will not be able to edit or add new items to your inventory while completely offline.

Question: Is there a desktop version of the SmartLabels software, or can I manage my inventory from a computer?

Answer: Currently, SmartLabels is a mobile-only application designed for phones and tablets running iOS and Android. There is no official desktop software version or web interface available at this time. However, Professional plan users have the ability to export their entire inventory into a PDF or a CSV spreadsheet directly to their email, which allows you to easily view, search, and manage a hard copy of your data on a computer. Additionally, some users reported that they have successfully run the mobile app on a desktop using third-party Android emulators like BlueStacks. We can not officially endorse the BlueStacks software since we did not build it.

Question: Is there a maximum limit to how many individual items I can catalog under a single QR code or container?

Answer: There are no programmed limits on the number of individual items you can attach to a single label. You can list as many separate items as your container holds. In fact, the current layout leader using the platform has successfully cataloged approximately 1,700 distinct items under just one single label!

Question: Can multiple people or team members log into the same account to jointly manage and update a shared inventory?

Answer: Yes, multiple users can log into the exact same account simultaneously using the same email and password credentials across different mobile devices to seamlessly share view and edit permissions. We just strongly advise that two people avoid editing or updating the exact same label page at the exact same moment to prevent any cloud syncing conflicts.

Question: How do I delete my account?

Answer: On your main labels screen tap the "Account" link at the top right of your screen. Scroll down to the bottom and tap "Delete Account."