FREQUENTLY ASKED QUESTIONS
Find out everything you need to know about SmartLabels
I tried to log in but my password isn't working. What can I do?
On the login page tap the resend password button and you can reset your password using the email that you signed up with. The change password email is sometimes marked as spam so make sure to check your spam folder. If you are still have any issues please don't hesitate to reach out to us on our Contact Us page.
Can you get more colors or more quantity of labels then just the available colors and 48 labels?
Right now we just have the 8 colors available but we plan to release more in the future. If you use up all the labels in your pack just buy more and they will continue to work the same way as the first pack since all of our QR codes are unique.
If I buy two packs will they all have different QR codes? Or are the packs all the same?
Yes they will have different QR codes. Every single one of our codes is unique and will never be re-used.
How much will I have to pay after the first year?
Over 90% of our customers will only pay $11.95 per year after the free year. If you use more than 48 labels or want access to more premium features like inventory count and an exportable CSV/Spreadsheet file you will need to upgrade to the Professional package. See all of our subscription details here.
Can multiple users add products and use the search feature in the app?
Currently, the app allows multiple users to share an account and search. Later versions of the app will give the account owner the ability to add additional users to their account. For the time being, we recommend that customers do not have two people editing the same label at the same time.
Can anyone scan these to see what's in the box? What is the security like?
The QR codes are only connected to the account that scanned them through the app. In order to see what is in a box you have to be using the app and logged into the account that created the box inventory if you want to scan and see what is inside. Once a QR code is scanned by a user no other users can use that QR code.
Can I reuse a QR code once the container is empty?
Yes, after adding items to a label you can delete them at any time or add new items through the app. The adhesive is permanent, so once you stick the label on a container it can't be moved to another container.
Are the stickers waterproof?
Smart Labels stickers are an uncoated paper-based material and not recommended for wet applications. The ink used for the QR codes should not be affected by brief exposure to water.
How is the data backed up so I don't lose the information?
All of your data will be stored securely in the cloud. Our servers adhere to the highest standards for security and privacy so your data is safe.
Can it be downloaded in PDF as a backup?
If you are on the Essentials plan or higher you can export a PDF of your labels and items to your email on file. With the Professional plan you can export a CSV/Spreadsheet file as well.